Mud Sweat Gears Edmonton

Shipping – Product Exclusions – Return Policy

Please see our Terms and Conditions for more information on your online shopping experience.

Free shipping on bikes across Canada for September 2023!


Alberta Western Canada (BC, SK, MB) Eastern Canada (ON,QC,NB,NS,PEI,NV,NWT,YK)
Orders under $150 (before tax) $20 $30 $40
Orders over $150 (before tax) Free Free Free
Stationary Trainers $160 $160 $250
Bikes $125 $150 $200
Bikes up to 24" $100 $125 $150
E-Bikes/ Fat Bikes $150 $200 $250
Skis/Boards/Tailgate Pads $40 $50 $60
Scooters/Longboards/Skateboards/Run Bikes $30 $40 $50
Racks, Trailers & Trainers $40 $60 $80

FREE* - For Eastern Canada and Territories - Mud Sweat and Gears is not responsible for additional beyond charges. 

Mud Sweat and Gears offers discounted or free shipping options. With the exception of:

-Specific Sales or Clearance Items
-Bike Trailers
-E-Bike Batteries
-Vehicle Mounted Bike Racks
-Skis & Snowboards
-Ski Poles
-Scooters/Longboards/Skateboards/Run Bikes
-Items that are deemed oversized and that will incur additional freight charges.


Sale & Discounted Items

Mud Sweat and Gears reserves the right to use discretion and we will only provide free shipping on regularly priced items (unless otherwise specified). Any items marked on sale will be subject to a shipping charge based on the information submitted in the online shopping cart page.

If there is any dispute in price, we, Mud Sweat and Gears, reserve the right to reference the in-store price of the item.

Any questions, comments or concerns about our shipping and product policy may be sent to

All Items marked on sale are final sale. Please ensure that you have the correct size and follow a size chart for clothing and other items. 

Product and Bike Exclusions

Mud Sweat and Gears is able to ship a variety or products throughout Canada. However, due to dealer agreements and regional restrictions, Mud Sweat and Gears is prohibited from shipping the following brand’s current model year products outside of Greater Edmonton and Red Deer Areas.

Prohibited Brands… none at the moment!

Return Policy

Mud Sweat and Gears will accept returns within 14 days of receipt of product by the customer. If returning a product, it must meet the following requirements:

-Returned to Mud Sweat and Gears in original packaging with original receipt.
-Product cannot be damaged, misused or in a condition that affects the resale value of the item.
-Refunds will not be issued until the product has reached our main location and inspected.
-Parts and accessories cannot be returned if they have been installed on the customers equipment.
-Soft goods, eyewear and personal accessories cannot be returned if worn by the customer. Please ensure you know the sizing of the product you are purchasing.

    Customer may be subject to a restocking fee if the above conditions are not met. Mud Sweat and Gears will not issue a refund until product is received and inspected. Exchanges and shipping for said exchange is the sole responsibility of the customer.

    Mud Sweat and Gears reserves the right to refuse any returns if they do not align with the above list as well as our Terms and Conditions.

    Cancellation Policy

    -Order cancellations are subject to a 2.5% processing fee for all credit cards billed to in Canada*.
    *American Express cancellation fee is 3.5%.
    -Order cancellations are subject to a 3.5% processing fee for all credit cards billed to outside of Canada.
    -Bikes are subject to a $60 boxing fee when canceled after bike is boxed for shipping.
    -If orders are cancelled after the order is shipped the return shipping is the sole responsibility of the customer.

      Shipping of returned products to Mud Sweat and Gears is the sole responsibility of the customer. Mud Sweat and Gears will under no circumstances accept COD shipping charges on returned product.

      All returns must be made to the following address:

      133 Main Blvd
      Sherwood Park, Alberta
      T8A 3P3

      If there are any questions, concerns or comments about returning a product please contact

      Receiving a Shipment from Mud Sweat and Gears/ Vicious Cycle

      DO NOT SIGN UNTIL YOU HAVE INSPECTED THE SHIPMENT FOR DAMAGE Visible Damage: It is your responsibility as the consignee to note any visible damage on all copies of the proof of delivery or on the driver’s hand-held (where applicable) and request an ASF (Additional Services Form) from the driver noting the damage.

      Once sign off is received, you have agreed that the product accepted is in good condition. Please ensure that your inspection is performed quickly but thoroughly as to not delay the carrier’s driver from departure.

      Concealed Damage:
      1. Keep all packaging material
      2. Notify the shipper of loss or damage immediately
      3. Do not remove product from premises before inspection
      4. Retain a copy of inspection report