4.6 out of 5 stars
1 out of 5 starsposted 4 hours ago
I brought my bike in to MSG for a silver package tune up as well as some other new parts Was quoted 350 for the entire service which I am happy to pay I am always happy to pay for good product and good service. However when I went to pick it up today I was billed 450 dollars. When I asked as to why the significant difference I was shown that an added part had been installed during the process. While I have no problem with the part I do have a major problem with not being contacted about this additional cost. I was told that it is their policy to call the customer if there is anything 15 dollars above quoted price. I asked at that point why then was I not called as this is 100 dollars above quoted price I was simply offered an apology and told I don't know .I'm in no way looking for free stuff or service But I feel this is deeply unprofessional of this business. I very much want to support business in my community but I am no longer going to support this one I don't like being taken advantage of. I hope the extra 100 dollars was worth it to this small business. I'm an avid rider and spend more of my dollars than I should on this sport, just no more of it there. Very unhappy with this
4 out of 5 starsposted 3 months ago
Friendly staff and locally owned! Staff are super knowledgeable and there is a great selection of bikes and random gear. The service is quite well done. This place is a little pricey but it is a locally owned place so that is to be expected. The price is worth it though.
5 out of 5 starsposted 2 months ago
I made the mistake of going to the big box sport store to have bindings moved on skis,, after a week of excuses and then finding out they didn't have a certified ski tech. Brought the skis to MSG. The great staff had my skis fixed up in a couple hours and was confident in the knowledge of the staff. Will never go to the box store again. Thanks MSG, your the best.
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