I brought my bike in to MSG for a silver package tune up as well as some other new parts Was quoted 350 for the entire service which I am happy to pay I am always happy to pay for good product and good service. However when I went to pick it up today I was billed 450 dollars. When I asked as to why the significant difference I was shown that an added part had been installed during the process. While I have no problem with the part I do have a major problem with not being contacted about this additional cost. I was told that it is their policy to call the customer if there is anything 15 dollars above quoted price. I asked at that point why then was I not called as this is 100 dollars above quoted price I was simply offered an apology and told I don't know .I'm in no way looking for free stuff or service But I feel this is deeply unprofessional of this business. I very much want to support business in my community but I am no longer going to support this one I don't like being taken advantage of. I hope the extra 100 dollars was worth it to this small business. I'm an avid rider and spend more of my dollars than I should on this sport, just no more of it there. Very unhappy with this

To the absolute credit of the owner Paul, I received a phone call this morning before the shop had even opened and received an apology and an explanation of the mix up. Less than one business day later Paul has made the situation a positive one and now it is my turn to make apologies. So my apologies to Paul and his staff (who are all very pleasant and helpful) and my thanks for them making this ultimately a positive experience. Thankfully I will continue to support this business moving forward.

Excellent customer service!! Most of the staff are friendly. Purchased a kids bike last year from the shop. Brought it in today to get a stem extender installed, was initially told from the young guy helping me I'd have to pay $10 extra for labor but another guy who seemed to be in charge told him to waive the labor fee. Bike was ready in 10 mins and all I had to pay was $36 (for the parts) Very pleased!!

Very friendly, however, I've now waited over 2 weeks for my bike.
They told me no later than Monday, so I came in on Wednesday after I got home from work; not done.
They then told me within the hour, I came back 2.5 hours later; not done.
I understand they're busy, just didn't appreciate the lead on.